When a client schedules an appointment for hypnosis, we take great care to ensure that records are prepared, access to client tools is granted, and special instruments are readied for their upcoming visit. Most importantly, we reserve the requested appointment date and time slot (90 minutes) as agreed upon, and we do not book any other clients during this same time slot.
We will call or email you a day or two prior to your appointment as a reminder. However, please keep in mind that this is a courtesy reminder and not an opportunity to change or cancel your appointment. If you must change, cancel, or reschedule your appointment, we do require that you call us 48-hours prior to your appointment. Appointment changes cannot be accepted via email or online, and may result in a late cancellation and/or no-show fee being assessed.
Clients who cancel less than 48-hours prior to their visit will be charged a $60.00 fee in addition to any other fees that may have been paid or that are due. However, we understand that things do come up. Therefore, we do reserve the right to waive this fee if we determine that there is a good reason for missing an appointment, and you reschedule and keep your makeup appointment. Clients who simply cancel without rescheduling or who do not attend their makeup appointment, will not be afforded this consideration.
Please understand that our scheduling policy is in place to ensure that our appointment times are being best utilized. We have many clients who are waiting for service, and if we are given enough advance notice we can fill an empty time-slot with a client who truly needs this appointment. We promise to respect your time and we only ask the same courtesy in return.
Once a client arrives for his or her session, just as it is your right to refuse service from us, it is our right to refuse any and all services to any client for any reason - at anytime. If we do refuse to assist you, you will not be charged for the session/program. In the same regard, if you refuse services from us, or you simply do not show up for your scheduled appointment, you will be expected to pay a loss of business fee (equal to the cost of the full session). While we do reserve the right to waive our fees at our discretion, it should be noted that we don’t offer refunds for situations such as a client simply changing their mind upon arrival, clients who’ve already willingly participated in the hypnosis session, or clients who decide not to return and finish their program.
*This policy is subject to change at any time, so please be sure to review it prior to each and every visit.